In general, with respect to the e-commerce contract that the consumer has concluded, regardless of the contents of the contract, the consumer can freely withdraw the subscription, etc. within the period of subscription withdrawal and contract cancellation (usually 7 days) Article 17 (1) of the Protection Act.
※ Purchase contracts that contain regulations unfavorable to consumers (such as order cancellation or return prohibition) have no effect (「Consumer Protection Act in Electronic Commerce, Etc.」 Article 35).
However, in any of the following cases, you cannot cancel or return an order against the will of the Internet shopping mall operator (the main text of Article 17 (2) of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 and 「Electronic Commerce」 Article 21) of the Enforcement Decree of the Act on Consumer Protection in Commercial Transactions, etc.).
1. If the product is lost (destroyed to the extent that it cannot function as a product) or damaged (however, if the packaging is damaged to check the contents, cancellation or return is possible) due to the fault of the consumer
2. When the value of the product has significantly decreased due to the use of the product by the consumer
3. In case the value of the goods has significantly decreased to such an extent that it is difficult to sell them again over time
4. If the packaging of the replicable product is damaged
5. When the provision of services or digital contents under subparagraph 5 of Article 2 of the 「Framework Act on the Promotion of the Cultural Industry」 is started. However, in the case of a contract consisting of a divisible service or divisible digital content, the part for which the provision is not disclosed is excluded.
6. In case of recognizing the cancellation of subscription and contract cancellation for products individually produced according to the consumer's order or similar products, it is a case in which serious irreparable damage to the Internet shopping mall operator is expected, and the order cannot be canceled or returned in advance. In the case of obtaining consent in writing (including electronic documents) from the consumer
